What does THEKÜR mean?

It’s a creative play on the words “THE” and “CURE”, we wanted to find a cure for the disconnect between people of color and the beauty space in the Middle East

Where can I find more information about a product?

You can learn all about our products on their individual product pages. If you have more questions, message us through chat support at the bottom of the page.

How are THEKÜR's products curated?

We identify brands that we love and believe in, no matter the size, status, and tenure of the business. We work with partners who choose quality over quantity and bespoke over basic. We back this up with research and data.

How can I see the proucts befor purchasing?

Yes, you can shop THEKÜR’s brands in person at Ether by CS in Yas Mall, Abu Dhabi

How secure is your site? 

Very Secure. We’re serious about protecting our consumers and data privacy so you can be assured that our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Simply look for the “lock” icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View our privacy policy here. THEKÜR does not store credit card information on our site.


What is KÜR Klub?

KÜR Klub is our exclusive loyalty program designed to reward our KÜR for their continued support.

As part of KÜR Klub, you can enjoy a range of perks, including birthday gifts, sample-sized beauty products, bonuses, and more.

How do I join KÜR Klub?

Joining KÜR Klub is easy! Simply create an account on our website and during the checkout process sign up to be enrolled in our loyalty program.

Once you've done so, you can start earning Koins and unlocking rewards with every purchase.

How do Koins Work?

Koins are the points you earn in in KÜR Klub.

You can earn Koins by making purchases, for every AED 12 you spend, you'll earn you 1 Koin which can be accumulated to move up tiers or and redeemed for rewards.

You can also earn bonus Koins by referring friends to join KÜR Klub or by participating in our special promotions and events.

What are the different membership tiers in KÜR Klub?

KÜR Klub has three membership tiers: KÜR Klub, KÜR Klub Gold, and KÜR Klub Blue. As you make more purchases and accumulate more points, you can move up to higher tiers and unlock additional perks.

What are the perks of being a KÜR Klub member?

As a KÜR Klub member, you can enjoy a range of perks, including:

Birthday gift: When you reach KÜR Klub Gold status, you will receive a special birthday gift from us each year.
Sample-sized beauty products: Members of KÜR Klub Gold can expert boxes filled with sample-sized beauty products from our favorite brands, allowing you to discover new favorites and refresh your beauty routine.
Bonuses: Blue and Gold members can enjoy exciting KÜR Klub Bonuses each year, which can include the latest must-have products, free shipping offers, exclusive limited-edition products, or VIP events.

How do I redeem my Koins in KÜR Klub?

To redeem your rewards in KÜR Klub, simply log in to your account on our website and navigate to the "Redeem Your Koins" section.

From there, you can view your available rewards according to your tier and choose to redeem them for discounts or other perks.

Follow the prompts to apply your rewards to your order during the checkout process.

How long are my Koins valid in KÜR Klub?

Koins earned in KÜR Klub are valid forever, provided that you don't stop earning for more than 6 months from the date they are earned.

Please make sure to check the expiration dates and keep earning Koins.

How can I update my account information in KÜR Klub?

You can update your account information, including your name, email address, birthday, and other details, by logging in to your account on our website and navigating to “Update my Profile”

Shipping & Customer Care

Do you have free shipping? 

All orders above AED 300 in the UAE are eligible for free shipping.

How do I contact support?

You can reach our support team via email at or via Whatsapp on +971501197825 Monday through Friday 10 AM to 7 PM (GST)

Do I need an account to place an order?

No, you do not need an account. You may check out as a guest, however we will still require your contact details for delivery.

Where can I view the status of my order?

We want you to be able to follow the status of your KUR goodies. We will send order updates to your email,when your order is placed, processed and shipped. Once your order has been shipped, you will receive a tracking number to view the delivery status.  If your tracking number isn’t updating or working at all then please reach out to us as soon as you can via

Can I cancel or change my order?

If your order is yet to be processed by our Fulfillment Team, you may be able to cancel it. Please contact customer care at We are available Monday to Saturday  from 10 AM – 7 PM (GST) to assist you.

Can I add or remove items from my order?

Once your order is placed, we are not able to modify it.

Something's wrong with my order, who can I contact?

You can contact our support team at We are available Monday to Saturday from 10 AM – 7 PM (GST) to assist you.

Can I change the address on my order?

It may be possible to change the delivery address, if your order is not yet processed by our Fulfillment Team. Please contact customer care at . We are available Monday to Saturday  from 10 AM – 7 PM (GST) to assist you.

I accidentally purchased the wrong item, can I get a refund?

We understand it happens! You can always cancel your order anytime before your order is processed for a full refund. Refunds can take up to 7 business days depending on your payment method. Please note, once the item has been shipped, we cannot revert the transaction.

The item(s) I received is defective/wrong.

We strive to ensure all orders are processed correctly, but we understand mistakes happen. You can contact our support team at We are available Monday to Saturday from 10 AM – 7 PM (GST) to assist you.

Do you have free shipping?

All orders above AED 300 in the UAE are eligible for free shipping.

How can I change the currency I am shopping in?

Our website currently supports AED, SAR, KWD, BHD and OMR. To change your currency or county, click on the Globe Icon on the top left of the menu header and select your preferred country. This will automatically change the currency to the selected country as well. 

Billing & Payments

When will I be charged?

Your card will be charged as soon as your order is accepted and processed.

What payment methods do you accept?

We process our payments through Stripe and accept all major credit cards, Apple Pay, Samsung Pay. You can also opt for interest free payment plans with Tabby.

What can I do if my payment is declined?

Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

What is Tabby?

Tabby is a payment platform that enables you to make purchases and pay for them in 4 interest-free payments.

How do I use Tabby?

At the checkout choose Tabby as your preferred payment method. First-time customers will need to register with Tabby and provide payment details. While returning customers simply log in to make their purchase.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase,  you will be notified by email and SMS when your next payment is due. You can also see all your upcoming due payments within your Tabby account.

When will my items be delivered if I use Tabby?

Tabby orders are delivered with our standard shipping time frame once the order has been placed.

Where can I find out more about Tabby?

If you would like to know more about Tabby, visit their website here for a comprehensive list of FAQs, terms, purchase payment agreement, as well as Tabby’s Privacy Policy, which can be found at

Retail, Collaborations and Other Inquiries

How can I register my brand on THEKÜR?

We’re always looking for great brands that align with our values. Send us an email through our contact page. We look forward to hearing from you!

I would like to explore a partnership with THEKÜR. Who can I get in touch with?

We’re open to partnership opportunities that align with our values. Send us an email through our contact page. We look forward to hearing from you!

Can I apply to work at THEKUR?

Of course, you can! Follow THEKÜR on Linkedin. We post all open positions opportunities there.

Can't find what you're looking for?

Contact Us and someone from our support team will get back to you as soon as possible.